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How We Keep Your Account Safe

When you open an account with kepritigel, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS deposits, and send you withdrawal confirmations.

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kepritigel How We Keep Your Account Safe
PRIVACY QUESTIONS

How to Request Access or Changes to Your Data

Team online

Email Support

Send a request to our data team at [email protected]. Include your account username and the specific data you want to access or update. We respond within 7 business days.

Account Settings

Log in to your kepritigel account and visit Settings > Privacy. You can update your email, phone number, and contact preferences instantly without contacting support.

Live Chat

Open live chat during 08:00–23:00 WIB Monday to Sunday. Our team can help you understand what data we hold and guide you through access requests in real time.

SECURITY MEASURES

How We Protect Your Data Every Day

Encryption & Storage

All personal information is encrypted using industry-standard SSL protocols. Your DANA, OVO, GoPay and QRIS details are never stored in plain text; we use token-based references instead so even our internal teams cannot see your full banking credentials.

Data Retention

We keep your account data for as long as your account is active, plus 3 years after closure for compliance and dispute resolution. Financial records are held for 7 years to meet local tax requirements where applicable.

Cookie & Tracking Use

We use first-party cookies to improve your login speed and remember your language. We do not sell your browsing data to advertisers. Where local law permits, analytics cookies help us understand which games and payment routes are most reliable.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS networks), identity-verification partners, and legal authorities when required by law. You receive written notice before we share data with any new partner.

Account Security

Your password is hashed, not stored. We support two-factor authentication via SMS to your registered phone number. If suspicious login activity is detected, your account is temporarily locked pending verification from our security team.

Your Rights

You can request a copy of all data we hold about you, ask us to correct inaccurate information, or request deletion where local law permits. Contact [email protected] with your account username and specific request.

Privacy Policy Questions Answered

Yes. Log in, go to Settings > Account Details, and update your email or phone directly. Changes take effect immediately. If you update your phone number, you may need to re-verify it for two-factor authentication, which takes about 30 seconds via SMS.

Closing your account does not delete your data immediately. We retain your records for 3 years after closure to handle disputes, verify past transactions, and comply with legal holds. You can request early deletion where local law permits by emailing [email protected].

No. We do not sell or share your personal data with other gaming platforms. We only share with payment processors (DANA, OVO, GoPay, QRIS), identity-verification companies, and legal authorities when required by law or court order.

Your full banking details are never stored on our servers. Payment processors handle your DANA, OVO, GoPay and QRIS credentials. We keep only a token reference so we can process your future withdrawals without storing your bank account number in plaintext.

Yes. Email [email protected] with your account username and request a data download. We'll send you a file containing your profile, login history, game records, and all transactions within 7 business days, usually in PDF or CSV format.

We keep active-session logs for 90 days to detect fraud and investigate account disputes. Withdrawal and deposit records are kept for 7 years to meet tax and regulatory requirements. Your game-play history (tables visited, time spent) is retained for 12 months for account analytics and player support.

Contact our security team immediately via live chat (08:00–23:00 WIB) or email [email protected]. We'll lock your account, review the activity logs, and help you verify your identity. If fraud is confirmed, we'll reverse unauthorized transactions where possible within 24 hours.